Vodacom Tanzania has an exciting product widely known as the RED RLX. With RED RLX, customers receive special benefits through a monthly bundle subscription that promises a worry free experience while saving the customer valuable time.
With the purchase of a RED RLX bundle, Vodacom customers enjoy exclusive services such as priority customer care at all Vodacom shops, immediate access to the Vodacom call centre, affordable PAYGO and RED Deals that give members discounts at select outlets.
Recently, Hisham Hendi Vodacom Tanzania PLC, Consumer Business Unit Director, gave us further insight on this exceptional product:
1. What is RED RLX all about?
RED RLX comprises of monthly bundles of worry-free minutes to all networks in Tanzania, Data, SMS and minutes to call international. In addition to the bundle offerings, when you subscribe to a RED RLX bundle you get an optional auto renewal feature and extensive range of special member benefits.
RED RLX is all about putting our customers first. Customer loyalty means the world to us and RED RLX priority customer care is one of the ways we like to say thank you to our premium customers.
2. How does a customer purchase a RED RLX bundle?
RED RLX bundles are available for purchase by dialling * 149 * 01 #, select option 5 that says RED RLX and then following the menu instructions. RED RLX is comprised of three types of value bundles that you can choose from: Silver, Gold and Platinum. What this means is, the three bundles vary in terms of pricing and offerings of Minutes, Data and SMS however all bundles come with the same additional benefits that you get as a RED RLX customer. All RED RLX bundles have a validity period of 30 days from date of purchase.
3. What special benefits does a customer get from subscribing to a RED RLX bundle?
With RED RLX, subscribers can carry over unused minutes, data and SMS to the next month for those customers that have opted for the auto-renewal feature. Subscribers can enjoy priority care when visiting Vodacom shops countrywide and through our call centres, RED Deals that give discounts at various outlets and a SOKONI service, which is basically a platform that allows subscribers to buy and sell goods such as motor vehicles, electronic devices, property and can even be used for job prospects.
Subscribers can also benefit from free M-PESA mini statements of transactions and missed call notifications. One thing most customers may not be aware of is that you can still purchase any other Cheka bundle of your choice while subscribed to RED RLX.
4. This product was made for which type of consumer in mind?
Our products are made with all our customers in mind. We believe in making products that cater to their individual needs and lifestyle. RED RLX offers high-value to our customers that live a busy lifestyle and want an exclusive worry-free experience.
5. There is talk that RED RLX is an expensive product offered by Vodacom Tanzania, is this a true claim?
RED RLX bundles price points are quite reasonable. With all the benefits that come with the bundles, RED RLX is a great investment that yields high returns.
6. What can we look forward to in the future with RED RLX?
Customers can look forward to seeing RED RLX evolve into something even greater. With technology advancements and breakthroughs, we will be able to offer subscribers even more exciting deals and services. We will continue to adapt to the changing needs and lifestyles of our customers.
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